Please read these Terms & Conditions carefully before using the w500 app platform. By accessing or using any part of w500 app, you agree to be bound by these terms. If you do not agree, please do not use the platform.
w500 app is strictly for players aged 21 and above. This is a non-negotiable requirement under Philippine law.
These Terms are governed by the laws of the Republic of the Philippines and applicable PAGCOR regulations.
Each player may hold only one w500 app account. Duplicate accounts are prohibited and subject to immediate closure.
w500 app provides tools to help players manage their gaming activity. Use them. Gambling is addictive — know when to stop.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player," "you," "your") and w500 app ("the Platform," "we," "us," "our"). By creating an account, making a deposit, or using any service on w500 app, you confirm that you have read, understood, and agreed to these Terms in their entirety.
These Terms & Conditions ("Terms") govern your access to and use of the w500 app online gaming platform, accessible at w500app.org, including all associated services, features, content, and functionality (collectively, the "Platform"). These Terms apply to all visitors, registered users, and any other persons who access or use the Platform.
By accessing the w500 app Platform, registering an account, or using any of our services, you acknowledge that you have read these Terms, that you understand them, and that you agree to be bound by them. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Your continued use of the w500 app Platform following any modification to these Terms constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically to stay informed of any updates.
To register and use the w500 app Platform, you must satisfy all of the following eligibility requirements at all times:
Age Verification: w500 app conducts mandatory identity verification (KYC) for all accounts. If you are found to be under 21 years of age, your account will be immediately closed, all winnings will be forfeited, and any deposits may be returned at our sole discretion in accordance with applicable regulations.
By registering an account, you represent and warrant that you meet all eligibility requirements listed above. w500 app reserves the right to request documentary proof of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed.
To access the full features of the w500 app Platform, you must register a personal account. The following rules apply to account registration and maintenance:
Each individual may register and maintain only one (1) w500 app account. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. Violation of this policy will result in the closure of all associated accounts and forfeiture of any balances therein .
You must provide accurate, complete, and truthful information when registering your account, including your full legal name, date of birth, residential address, mobile number, and email address. You are responsible for keeping this information current. Providing false or misleading information is a material breach of these Terms and may result in immediate account closure and forfeiture of funds.
w500 app is required by applicable regulations to verify the identity of all players. You may be required to submit government-issued identification (such as a Philippine passport, SSS ID, PhilHealth ID, driver's license, or UMID), proof of address, and proof of payment method. Failure to complete KYC verification within the required timeframe may result in suspension of withdrawal privileges or account closure.
Your w500 app account is personal to you and may not be transferred, sold, gifted, or otherwise assigned to any other person. You may not allow any other person to access or use your account. w500 app accounts are non-transferable and have no monetary value outside the Platform.
You are solely responsible for maintaining the confidentiality and security of your w500 app account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person under any circumstances.
You agree to notify w500 app immediately if you become aware of any unauthorized access to or use of your account. w500 app will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
w500 app will never ask you for your password via email, live chat, or any other communication channel. If you receive any such request, treat it as fraudulent and report it to our support team immediately.
We strongly recommend enabling two-factor authentication (2FA) on your w500 app account using your registered Philippine mobile number. This adds a critical layer of security against unauthorized access.
All financial transactions on the w500 app Platform are conducted in Philippine Peso (PHP / ₱). The following terms apply to deposits:
Prohibited Payment Methods: w500 app does not accept cryptocurrency of any kind (including but not limited to Bitcoin, Ethereum, USDT, or any other digital asset) as a deposit or withdrawal method. Credit card deposits for gambling purposes are also not accepted, in compliance with current Philippine payment regulations.
w500 app reserves the right to conduct additional verification checks on deposits that appear unusual or that trigger our anti-money laundering (AML) monitoring systems. Deposits that cannot be verified may be returned to the originating payment account.
The following terms govern the withdrawal of funds from your w500 app account:
Withdrawal requests may be delayed or declined if your account has not completed KYC verification, if there is a pending investigation into your account activity, or if your account has been flagged for suspicious activity. w500 app will communicate the reason for any delay as promptly as possible.
w500 app offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms attached to each individual promotion:
All games available on the w500 app Platform are governed by individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules.
All w500 app games that rely on random outcomes use certified Random Number Generator (RNG) technology. Our RNG systems are regularly audited by independent third-party testing laboratories to ensure fairness and compliance with industry standards.
In the event of a technical malfunction, game error, or system failure, w500 app reserves the right to void any affected game rounds and return the relevant stakes to the players involved. Winnings generated as a result of a malfunction are not valid and will not be paid out. w500 app's decision in such matters is final.
w500 app is not responsible for losses incurred as a result of internet disconnections, device failures, or other technical issues on the player's side. We recommend maintaining a stable internet connection while playing. Where possible, game state is preserved and can be resumed upon reconnection.
The following conduct is strictly prohibited on the w500 app Platform. Engaging in any prohibited conduct may result in immediate account suspension or closure, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:
All content on the w500 app Platform — including but not limited to software, source code, game content, graphics, logos, trademarks, trade names, text, audio, video, and the overall look and feel of the Platform — is the exclusive property of w500 app or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content on the Platform without our prior written consent.
The w500 app name, logo, and all related marks are trademarks of w500 app. You may not use these marks without our prior written permission.
w500 app collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
w500 app complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
We may share your personal data with regulatory authorities, including PAGCOR, where required by law or regulation. We do not sell your personal data to third parties for marketing purposes.
w500 app is committed to promoting responsible gaming and minimizing the potential harms associated with gambling. We provide the following responsible gaming tools to all registered players:
Gambling is addictive. Know when to stop. If you feel that your gambling is becoming a problem, please use our self-exclusion tools or visit our Responsible Gaming page for support resources. You may also contact the PAGCOR responsible gaming hotline for assistance.
w500 app reserves the right to impose responsible gaming measures on any account where we have reason to believe that a player may be experiencing gambling-related harm, including imposing deposit limits or initiating a cooling-off period without prior notice.
To the maximum extent permitted by applicable law, w500 app, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
w500 app's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
w500 app reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for any of the following reasons:
Upon termination of your account, any real-money balance remaining in your account (after deducting any applicable bonus funds subject to unmet wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements and compliance with applicable regulations.
You may close your account at any time by contacting our customer support team. Account closure requests will be processed within five (5) business days.
w500 app reserves the right to amend, update, or replace these Terms at any time. When we make material changes to these Terms, we will notify you by posting a notice on the Platform and, where practicable, by sending a notification to your registered email address or mobile number.
The revised Terms will take effect on the date specified in the notice. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms or your use of the w500 app Platform shall first be submitted to w500 app's customer support team for informal resolution. If the dispute cannot be resolved informally within thirty (30) days, it shall be referred to the appropriate courts or regulatory bodies of the Republic of the Philippines having jurisdiction over the matter.
For disputes relating to gaming fairness or regulatory compliance, players may also refer their complaint to PAGCOR through its official complaint resolution channels.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the w500 app support team through the following channel:
Customer Support Email:
[email protected]
Available 24 hours a day, 7 days a week. We aim to respond to all inquiries within 24 hours.
For responsible gaming support, self-exclusion requests, or account closure, please contact our support team directly via live chat on the Platform or via the email address above.
Now that you've reviewed our Terms & Conditions, you're all set. Join hundreds of thousands of Filipino players on w500 app — the online casino built for the Philippines. Deposit with GCash, play your favorite games, and enjoy a safe, fair gaming experience.
21+ only. Please play responsibly. Gambling is addictive. Know when to stop.