Your privacy matters to us. This Privacy Policy explains exactly what personal data w500 app collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
All data transmitted between your device and w500 app is protected by bank-grade 256-bit SSL encryption — the same standard used by BPI and BDO.
w500 app complies fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
w500 app does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate and improve your gaming experience.
This Privacy Policy is issued by w500 app ("we," "us," "our") and applies to all personal data collected through the w500 app Platform at w500app.org. We are committed to handling your personal information with transparency, integrity, and full compliance with Philippine law. Please read this policy carefully before using our Platform.
w500 app respects the privacy of every Filipino player who uses our Platform. We understand that when you share your personal information with us — whether to create an account, make a deposit via GCash, or contact our support team — you are placing your trust in us. We take that trust seriously.
This Privacy Policy describes in plain, clear language: what personal data we collect from you; the purposes for which we collect and process that data; how we store and protect it; who we may share it with; how long we keep it; and what rights you have over your own data under Philippine law.
This policy applies to all users of the w500 app Platform, including registered players, visitors who browse the Platform without registering, and any person who contacts us through our support channels. By using the w500 app Platform, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, w500 app is the Personal Information Controller (PIC) in respect of the personal data collected through the w500 app Platform.
As the Personal Information Controller, w500 app determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws and regulations, including the requirements of the National Privacy Commission (NPC) of the Philippines.
Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 15 of this policy. The DPO is responsible for overseeing our data protection practices and serving as the point of contact for data privacy inquiries and complaints.
w500 app collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect include:
When you register a w500 app account, we collect your full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (such as a Philippine passport, SSS ID, PhilHealth ID, UMID, or driver's license). This data is required for identity verification (KYC) and age verification purposes.
We collect your residential address (including barangay, city or municipality, province, and postal code), email address, and Philippine mobile number. This information is used to communicate with you about your account, transactions, and promotions.
We collect information about your payment methods, including your GCash mobile number, PayMaya (Maya) account details, bank account details (for bank transfer transactions via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), and debit card details where applicable. We also maintain records of your deposit and withdrawal transactions, account balances, and wagering history.
When you access the w500 app Platform, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and unique device identifiers. We also collect usage data such as pages visited, games played, session duration, click patterns, and referring URLs.
We retain records of communications between you and w500 app, including live chat transcripts, support ticket exchanges, email correspondence, and any feedback or complaints you submit. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.
Where you use our responsible gaming tools — such as deposit limits, loss limits, cooling-off periods, or self-exclusion — we record the details of those elections and the dates on which they were made. This data is processed to give effect to your responsible gaming choices and to comply with our regulatory obligations.
Sensitive Personal Information: Under RA 10173, certain categories of data are classified as sensitive personal information and are subject to heightened protection. Where w500 app processes sensitive personal information (such as government ID numbers), we apply additional security measures and process such data only to the extent strictly necessary for KYC and regulatory compliance purposes.
w500 app collects personal data through the following means:
w500 app uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Identity verification (KYC) and age verification | Identity data, government ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing customer support | Identity data, contact data, communications data |
| Fraud prevention and anti-money laundering (AML) compliance | Identity data, financial data, technical data |
| Responsible gaming monitoring and intervention | Usage data, financial data, responsible gaming data |
| Sending transactional communications (account alerts, deposit confirmations) | Contact data |
| Sending promotional communications (where you have opted in) | Contact data, usage data |
| Platform improvement and analytics | Technical data, usage data |
| Regulatory reporting and compliance | All categories as required by law |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, w500 app processes your personal data on the following legal bases:
w500 app does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We are required by Philippine law to share certain information with regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where required by applicable law, court order, or regulatory directive.
We share necessary financial data with our payment processing partners — including GCash, PayMaya (Maya), and Philippine banking partners — solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
We engage third-party KYC and identity verification service providers to assist in verifying your identity and the authenticity of your identification documents. These providers process your data only on our instructions and are contractually bound to maintain appropriate security standards.
We use third-party technology providers for cloud hosting, data storage, analytics, and customer support infrastructure. These providers act as Personal Information Processors (PIPs) under RA 10173 and are bound by data processing agreements that require them to process your data only on our instructions and to maintain appropriate security measures.
Whenever we share your personal data with third parties, we ensure that appropriate contractual safeguards are in place to protect your data. We require all third-party processors to maintain security standards that are at least equivalent to our own.
w500 app uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.
w500 app retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
w500 app implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
Despite our best efforts, no security system is completely impenetrable. In the event of a personal data breach that is likely to result in harm to you, w500 app will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by w500 app:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know what personal data we collect about you and how we use it — which is the purpose of this Privacy Policy. |
| Right of Access | You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests. |
| Right to Data Portability | You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. |
To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15. We will respond to your request within thirty (30) days of receipt. In some cases, we may need to verify your identity before processing your request.
The w500 app Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to us.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the w500 app Platform, please contact us immediately at the details provided in Section 15.
Gambling is strictly prohibited for persons under 21 years of age in the Philippines. w500 app takes its age verification obligations seriously and conducts mandatory KYC checks on all registered accounts. Gambling is addictive. Know when to stop.
In some cases, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our technology infrastructure providers or game software licensors are based in other jurisdictions.
Where such international transfers occur, w500 app ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. These safeguards may include contractual clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law.
By using the w500 app Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
w500 app may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address or Philippine mobile number.
The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the w500 app Platform after the effective date of any update constitutes your acknowledgment of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
The version of this Privacy Policy currently in effect is dated January 1, 2026. Previous versions of this policy are available upon request from our Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by w500 app, please contact our Data Protection Officer (DPO):
Data Protection Officer — w500 app
[email protected]
We aim to respond to all data privacy inquiries within fifteen (15) business days. For urgent matters relating to a suspected data breach or unauthorized access to your account, please also contact our 24/7 customer support team.
If you are not satisfied with our response to your data privacy inquiry or complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For general customer support inquiries unrelated to data privacy, please contact: [email protected]
Beyond our privacy commitments, here's what makes w500 app the platform of choice for players across Manila, Cebu, Davao, and beyond.
From Teen Patti 20-20 and Joker Poker to live dealer tables, bingo, and hundreds of slot titles — w500 app has something for every Filipino player.
Withdraw your winnings directly to your GCash or PayMaya wallet. Most withdrawals are processed within hours — no long waits, no hassle.
Our customer support team is available around the clock to assist you in English. Whether you're in Makati or Quezon City, help is always just a message away.
w500 app uses industry-standard encryption and rigorous KYC processes to keep your account and funds safe at all times.
Enjoy welcome bonuses, reload offers, cashback deals, and seasonal promotions designed specifically for Filipino players. New promos every week.
Set deposit limits, take cooling-off breaks, or self-exclude — w500 app gives you full control over your gaming activity. Play smart, play safe.
You've seen how seriously w500 app takes your data privacy. Join thousands of Filipino players who trust w500 app for a safe, fair, and exciting online gaming experience — with GCash deposits, fast withdrawals, and games you'll love.
21+ only. Please play responsibly. Gambling is addictive. Know when to stop.